Glossary

Terms

Term	Meaning
AMS	Agency management system; EZLynx for most INSURAiLABS agencies today.
AR	Accounts receivable: money owed to the agency.
ARI	INSURAiLABS's AI assistant.
Agency bill / Direct bill	The agency bills the client / the carrier bills the client and pays the agency commission.
CL / PL	Commercial lines / personal lines.
CSR	Customer service representative.
Contingent	Bonus commission paid by a carrier based on results.
Cross-sell	Selling an additional line of coverage to an existing client.
EBITDA	Earnings before interest, taxes, depreciation and amortisation.
LOB	Line of business (e.g. Workers Comp, Homeowners).
MAPE	Mean absolute percentage error, a measure of forecast accuracy.
NAICS	North American Industry Classification System code for a business.
Producer	Licensed salesperson who owns client relationships and a book of business.
QB class	A QuickBooks class used to tag transactions (e.g. by carrier and producer).
Retention	Share of expiring business renewed.
T-90 / T-60 / T-30	90 / 60 / 30 days before a policy expires.
VA	Virtual assistant, often part of a pooled operations team.
YTD	Year to date.